FAQ

We have a 4 night minimum stay and our rates are competitive with the some of the finer hotels in Arlington For more than 37 years, Crystal Quarters Corporate Housing has provided the Washington DC area modern furnished apartments for travelers of all varieties. Whether you're on an extended stay in Washington DC, just looking for short-term housing or vacationing in the Washington, DC area, our fully-furnished apartments provide a luxury and comfort that most hotels and other lodging services fail to offer.

Is Crystal Quarters Corporate Housing a hotel?: Crystal Quarters Corporate Housing is not a hotel. We are an independent apartment leasing company that provides fully-furnished apartments at various properties in the heart of Arlington, Virginia (Crystal City, Pentagon City and throughout the Metro DC region).
Is Crystal Quarters Corporate Housing the building management?: Crystal Quarters Corporate Housing is a tenant of the respective building management at each location. Crystal Quarters Corporate Housing has no affiliation with any of the property management companies. The leasing office, front desk, and maintenance staff are not Crystal Quarters employees. We employ our own staff of managers, leasing agents and housekeepers at our office location.
Is Crystal Quarters Corporate Housing leasing office located on site?: Yes. Our office is located at The Concord, 2600 Crystal Drive, Suite 218.
Can I view an apartment before I make a reservation?: Absolutely, we welcome the opportunity to meet all residents in person and show what Crystal Quarters Corporate Housing has to offer. We want you to be 100% satisfied with your decision. Please call our office toll-free (800) 332-8501 or (703) 671-7505 to make an appointment.
Is parking included in the rate?: Yes, for extended stay reservations of 30 nights or more only. One parking permit per unit is included in your nightly rate for long-term stays of 30 plus nights. An extra parking permit may be obtained for a fee of $200.00/month subject to availability. For any short-term stays of less than 30 nights, a daily parking fee of $15 will apply.
Are pets allowed?: No. For the safety and comfort of our staff and transient residents, Crystal Quarters Corporate Housing does not allow pets in our furnished apartments.
Are the apartments smoking or non-smoking?: Apartments at all of our properties are smoke free.
What is the policy toward visitors? Are there any fees involved?: There are no fees involved for family members visiting for a short stay. However, if more than 2 people are occupying the apartment for the duration of the reservation, an extra fee of $10 per night per person will apply. Crystal Quarters Corporate Housing can provide rollaway beds ($10 per night each) and extra linens and towels upon request. Please call our office for visitor parking information.
How do I make a reservation?: Reservations can be made through our website by phone or email. Please call toll-free (800) 332-8501 or VA/DC Area (703) 671-7505. We require a valid credit card and some basic information to confirm a reservation, much like a hotel. Upon confirmation, we will email you a confirmation notice within 24-hours.
Is there a lease to sign or a security deposit?: There is no lease to sign and no security deposit is required. Rates are based on the length of stay. If the length of the reservation changes, the rate is subject to change.
What is The Rewards Program?: The Rewards Program is a simple point system that Crystal Quarters Corporate Housing has developed to give you more for your stay. With a 4 night minimum stay you are ready to start earning CQ Reward points that you may spend with any of our listed participating businesses. So have a great stay, redeem points and enjoy!
When will I receive my receipt?: You will receive your receipt within 2 business days after the 1st of the month. Receipts will be e-mailed as a pdf attachment to the e-mail address on file. Arriving tenants: We cannot issue a receipt until we receive a completed and signed registration form.
My internet/cable is not working, what do I do?: Please call our office (703) 671-7505. We will assess the situation and get in contact with the appropriate vendor. If the problem cannot be addressed over the phone, we will schedule a technician to visit the apartment.
I would like to upgrade my cable package and/or add services. Can I do that?: Yes, you certainly may request cable upgrades from our office (703) 671-7505. Additional services will be billed separately. A 30% surcharge will be added to unauthorized services found on the phone, cable, and/or internet bill, including long distance.
I have a maintenance request, who do I place it with?: You may contact our office at (703) 671-7505 and we will be happy to place the work order for you during business hours. For after hour emergencies, please contact the front desk at the property of your residence.
I placed a work order, when will the work be completed?: Most maintenance requests should be completed within 48 hours. However some requests require parts to be ordered and/or additional maintenance visits to the apartments. Please keep in mind that the building maintenance staff is not Crystal Quarters employees and we do not handle their work schedules. Maintenance will leave a note in the apartment indicating what work was done and any follow up needed if necessary.
My spouse/partner/children are coming to visit for the weekend. What do I need?: Parking: Visitor parking information varies by location. Please contact our office for visitor parking information for your location. Extra linens: We can provide extra sheets, blankets, and pillows upon request. Rollaways are also available. Please contact our office (703) 671-7505 for all such requests. Extra keys/access cards: Please request extra keys and access cards directly from our office (703) 671-7505. Extra keys will be placed in an envelope at the front desk to be picked up by the resident. All requests are subject to availability.
When will housekeeping be in my apartment?: The housekeeping schedule is set every Monday morning for the following week. If you call our office (703) 671-7505 we will be able to tell you what day your apartment is scheduled. Generally, it will be the same day of the week for the duration of your stay (excluding federal holidays), but it is not guaranteed.
How does your referral program work?: Referral fees are calculated based on the number of nights in the reservation and are paid in the form of a check. We do not pay referrals for stays of less than 5 nights. Crystal Quarters Corporate Housing can only pay referral fees to past tenants. We cannot pay a referral fee to anyone whose official duty is to find housing for government employees. Referral fees are paid by Crystal Quarters after the referred resident checks out.